Delivery

Shipping Destinations 

UK Mainland - FREE Delivery over £200 ex VAT*

Republic of Ireland - £18.95 per parcel up to 30 kilos

Northern Ireland - £22.95 per consignment**

Scottish Highlands - £24.95 per consignment**

Isle of Wight - £24.95 per consignment up to 10 kilos 

Scottish Islands, Channel Isles, Isle of Man, Scilly Isles - £30.95 per consignment**

Delivery Times

Deliveries are made Monday to Friday between 8am and 6pm. DPD provides a one hour delivery window on the day of delivery so you can carry on with other parts of your day as normal.

We aim to send out all orders within 24-48 hours of orders being placed.. We always aim to keep our stock systems up to date however on some rare occurrences some items may be out of stock. A member of Customer Services will get in touch if there are any issue with your order. If you need to check the availability of items please email enquiries@sussexwholesale.co.uk or call 01323 871657 or make a note in the notes section when processing your order.

If your order is urgent, please email enquiries@sussexwholesale.co.uk or call 01323 871657 and we will do our best to accommodate delivery requirements. Specific delivery times and weekend deliveries are available however we cannot guarantee these services. 

Order Tracking 

A tracking number and web link to the tracking website will automatically be emailed to you on dispatch of your order. DPD will provide you with a one hour delivery window on the day of your delivery so you can carry on with other parts of your day as normal.

Please ensure all contact details provided during checkout are accurate. There is usually an option to change your delivery date also in case something comes up. This will ensure it is as easy as possible for you, our valued customer, to receive your delivery when it is most convenient. We work closely with DPD to be able to provide you with the most convenient delivery.

Please note tracking is not available on pallet deliveries or private courier options. We can of course provide guidance please email enquiries@sussexwholesale.co.uk with your order number for more information. 

Claims, Shortages and Damages

Please note all claims must be processed with in writing by email or post. Please do not ask Customer Services to process any claims, shortages or damages over the telephone.

Damages: Whilst every effort is made to ensure you receive your goods in perfect condition, in a small number of cases damages can occur during transit. Any signs of damage MUST be noted whilst the driver is present, and you must inform us and sign for the goods as 'damaged' straightaway. We cannot process claims where it has been signed for without comment or as 'unchecked'.